Autodesk Platform Outages — What to Do When AutoCAD/Revit Won’t Load

What Is an Autodesk Platform Outage?

Autodesk uses cloud-based licence verification, which means its software checks in with Autodesk’s servers when it starts. If Autodesk is having a platform issue, your software may behave as though there is a problem with your licence even when the licence itself is fine.

During an Autodesk outage, you may see issues such as:

• your licence showing as expired or unavailable
• the software refusing to launch
• the software getting stuck on a loading screen
• messages such as No active subscription found or Unable to verify licence

These problems are usually caused by Autodesk’s own systems being temporarily unavailable rather than by anything being wrong with your order.

How to Check if Autodesk Is Having an Outage

If you suspect Autodesk is having a service issue, check Autodesk’s service status page.

Look for services related to:

• Autodesk Identity
• Licence Management
• Account services
• Product download or access services

If any of these show as degraded or unavailable, that is likely the reason the software is not recognising your licence correctly.

What to Do During an Autodesk Outage

If Autodesk is experiencing a platform outage, there is nothing you need to reinstall or reactivate on your side.

We recommend the following:

• wait for Autodesk to resolve the issue
• check the Autodesk service status page again after some time
• avoid repeatedly uninstalling and reinstalling the software
• avoid repeatedly signing in and out over and over again

Reinstalling the software will not fix a platform-side Autodesk outage and can make troubleshooting more difficult afterwards.

What to Do Once the Outage Has Been Resolved

Once Autodesk’s services are back to normal:

1. Open your Autodesk application
2. If you still see an error, sign out of the application
3. Close the software fully
4. Reopen it
5. Sign back in with the Autodesk account your licence is assigned to

In most cases, the licence will then be recognised correctly again.

If the Problem Continues After the Outage

If Autodesk’s services appear to be back online but your software is still showing as expired, unavailable, or unlicensed, please open a ticket on our helpdesk and include:

• your order number
• the Autodesk account email address
• the exact error message shown
• a screenshot if possible

This will allow our team to check the licence assignment and assist further.

Important to Know

An Autodesk platform outage is outside both your control and ours. GetRenewedTech cannot directly fix Autodesk server issues or speed up Autodesk’s recovery time.

However, if the outage has ended and your software still is not picking up the licence properly, our team can then help check whether the licence needs to be refreshed or reassigned.